FAQ

Default solution folder, feel free to edit or delete it.

What are the minimum system requirements for Copilot?
For the screen being shared, Windows users will need Windows 7 or later and Mac users will need Mac OS 10.7 or later. For the system viewing the shared ...
Wed, 10 Jan, 2018 at 4:14 PM
What if the helper or the person being helped is behind a firewall?
Copilot works with any office or home firewall by automatically routing your connection through our servers.
Wed, 25 Jan, 2017 at 6:07 PM
Do I need to configure anything?
No. Copilot runs as is, with no settings to adjust. Your file downloads in 30 seconds or less and comes completely preconfigured to connect the helper to th...
Fri, 2 Feb, 2018 at 8:38 AM
Does it matter who connects to Copilot first?
No. Either person can run the program first. Only once both parties are running the program will the connection be established.
Wed, 25 Jan, 2017 at 6:08 PM
How does the helper get the invitation code to the person needing help?
An invitation link can be automatically emailed to the person needing the help or the helper can pass on the 12-digit invitation code over the phone, email, ...
Wed, 25 Jan, 2017 at 6:09 PM
What if I can't connect?
Copilot will keep trying. Your account will not be charged until a successful connection is established. If you continue having problems, please contact...
Wed, 25 Jan, 2017 at 6:10 PM
What if I get disconnected?
Copilot will automatically attempt to reconnect. If you continue having problems, please contact Copilot Support.
Wed, 25 Jan, 2017 at 6:11 PM
What if I accidentally close the program and need to reconnect?
If you're the person sharing your screen, you can just run the program again to reconnect. If you're the person viewing the screen, just reope...
Wed, 25 Jan, 2017 at 6:12 PM
How many computers can the helper connect to?
With a Day pass, as long as your time has not run out, the helper can connect to as many computers, as many times, as needed. With a subscription, you can...
Wed, 25 Jan, 2017 at 6:12 PM
Does Copilot support File Transfer?
Yes, Copilot on Microsoft Windows supports File Transfer. It can be accessed through the buttons "Send File" and "Get File" on the tool ...
Wed, 25 Jan, 2017 at 6:13 PM